Terms & Conditions

Welcome to the Terms & Conditions page of ganafillers.com. We encourage you to carefully read and familiarize yourself with this agreement in its full form before using this website or placing orders through its store section. The terms and conditions listed and described here will apply to all visitors of the website, regardless of whether they have ordered an item or items through our store or not. They will also apply to casual visitors, vendors, merchants and clients of ganafillers.com who, for the purposes of this agreement, should be referred to as “customer(s),” “client(s),” “you,” “your,” “they,” “them,” “buyer(s),” “user(s),” and “visitor(s).” The owners of the website, Georock Desing Ltd., will be referred to as “seller,” “merchant,” “we,” “our,” and “us.” The purpose of these Terms & Conditions is to define the obligations, responsibilities, and rights of both the Seller and the Customer and to set forth the terms and conditions of the relationship between these two parties. This is the page where you can read all the details about the services we offer and to find information on our preferred methods of payment, shipping and delivery, refund and return policies, etc.

Before placing an order through this website or browsing it, visitors are required to go through this Agreement. If you do not agree with these Terms & Conditions, please do not use this website and the services offered through it. If you find any parts of this contract that you do not understand or on which you need more information, please get in touch with us.


By placing an order, visitors confirm that they are familiar with this Agreement and that they accept it. New orders can be made at any day and at any hour when the website is online. As an online retailer, our services can typically be used and accessed 24/7. We usually need 24-48 hours to process a new order. We do that only on workdays and during standard working hours (in our time zone). The processing may, however, be delayed due to unforeseen circumstances or incomplete client information (such as an incorrect shipping address or contact information). When that is the case, you will be timely notified about the delay.

Placing Orders and Acceptance of Orders

To place an order, clients must first add their product(s) of choice to their virtual cart and to then proceed to checkout. Our online shopping platform will then ask them to provide certain details like their contact information, preferred method of shipping and billing. Fill in the necessary information to finalize your order. Not long after that, you will receive an email that will summarize all the details related to it such as order number, delivery costs, delivery address, additional taxes (e.g. VAT), total order cost, etc. Here, it should be noted that this email is automated and it must not be viewed as an order confirmation. To confirm your order, we will directly contact you either via the email or the phone number which you have provided with your order request. You may be asked to give additional information if the one you have filled in and sent to us is found to be incomplete or inaccurate in some way. In the case that they are any problems with your order (e.g. product unavailability, shipping issues or delays), you will be informed.

Your order will be complete after your payment has been successfully transferred. Once that has happened, we will pack and send the items you have ordered to the delivery address you have provided using the shipping option of your choice. We reserve our right to delegate certain aspects of each order such as payment processing, order handling, item(s) packing and shipping to third parties without notifying the client in advance.

Client Information

To order items from this website, clients will be asked to provide information that includes contact details, delivery address, shipping and billing preferences. We ask all our customers to give only up-to-date and accurate information. That will enable us to quickly and successfully process, confirm and carry out the order. Do keep in mind that any inaccuracies may result in delays, additional costs, and other delivery problems.

Customers are free to change and update the information they have provided along with their order request given that they do that before the item(s) has/have been dispatched for shipping. Any information updates will require additional 24-48 hours for the order to be processed and confirmed.

Accepted Payment Methods

Payments via credit/debit cards or bank transfers are accepted for orders made through this website.

The credit and debit cards from which we accept payments include Maestro, MasterCard, Borica and Visa. Processing card payments is almost instantaneous and it is done by an integrated checkout service that is highly secure and fast. Clients’ information will be safe and it will not be shared with third parties. Even our team will not be able to view it in its full form or to access it. The advanced checkout service which we use can detect suspicious client activity because it relies on innovative anti-fraud technology. In cases in which such activity is detected, the customer may be contacted to once again confirm the payment by giving any necessary additional details.

Bank transfers typically take 3 to 5 days to be successfully finalized. This payment method will require clients to provide their banking details. That may prolong the delivery process because, as it was already noted in section ‘Placing Orders and Acceptance of Orders,’ we ship orders only after we receive the payment for them.

Additional transfer and conversion fees may apply and they will be covered by the client and not by ganafillers.com.

Product Prices

The prices of the items available for sale on this website are listed in EURO (€) for EU-based visitors and in USD ($) for those who are based outside of the EU. The base currency we use is EURO. This means that USD prices are automatically converted from EURO according to the daily exchange rate.

All prices on this website do not include VAT (Value Added Tax) or other additional taxes and fees. If applicable, those will be automatically added to the final cost of the order. EU-based clients who are VAT registered will not be required to pay VAT if they provide a valid VAT number. Other customers from the EU who are not exempt from VAT are advised to contact us to check how they will be charged. Non-EU customers will not be required to pay VAT but they may have to cover import duties and other local taxes.

Shipping & Delivery

We typically dispatch the products for shipping within 48 hours after the payment for the order has been finalized. Our clients can pick a shipping option of their choice: postal or courier delivery. Some of the courier companies with which we work include DHL, Speedy, and FedEx. Courier deliveries can be Standard or Express ones, while postal are Standard or Priority.

Delivery time and costs vary from one location to another. Upon completing an order, you will receive an email containing a delivery time. It should be highlighted that this delivery time estimate is non-binding and is only approximate. Not long after the item(s) have been shipped, you will be given a tracking number with which you can follow the progress of your order’s delivery.

Time for Delivery

The delivery time depends on various factors, including shipping options, location of the client, availability of the ordered products and more. The same is also valid for shipping costs. Below, we will list the standard delivery times. Those are non-binding, approximate and serve a purely informative purpose.

  • Standard Courier Delivery – 3-6 workdays for EU customers and 7-8 workdays for non-EU customers
  • Express Courier Delivery – 1-2 workdays for EU-based customers and 3-4 workdays for non-EU customers
  • Standard Postal Delivery – 6-8 workdays for EU customers and 15-20 workdays for non-EU customers
  • Priority Postal Delivery – 4-5 workdays for EU-based customers and 10-15 workdays for non-EU customers

Product Availability & Stock Terminology

Items that are listed as ‘In Stock’ on this website are not always available in our warehouse inventory. When that is the case, they must be ordered from the warehouse of one of our suppliers. Based on that, delivery times for In Stock products may differ. In Stock items that are available in our warehouse are typically delivered to the client within the timeframes listed in section ‘Time for Delivery.’ Products that are In Stock at the warehouse of another supplier may be dispatched for shipping with a delay of 3-5 days. Customers will be notified in advance if there is a risk for any such delays.

Delivery Delays

We strive to process, confirm and finalize orders in a timely fashion so that our customers can enjoy a speedy delivery. But there is always a risk for delays caused by factors beyond our control such as customs, courier routes, adverse weather, and incorrect or incomplete delivery address details. The latter can be easily avoided which is why we constantly urge our clients to give us a full and accurate address for delivery. Additional costs and fees that arise from delays that are a result of incomplete or inaccurate address and contact information will not be covered by ganafillers.com but by the customer. Regardless of the reason behind any delivery delay, we will notify the client of it in advance. When delays are longer than 6 days, you will be given the option to cancel your order within a period of 24 hours.

Import Duty & Tax

All prices listed on this website do not feature local taxes, VAT, customs duties and import fees. EU-based customers may have to pay VAT and other local taxes but they will not be required to cover import duties. Customers based outside of the EU may have to pay VAT, local taxes, import fees, customs duties and more. It is best if this client group contacts their local customs office before ordering an item from this website. In that way, they will be better informed about any additional fees that may arise during the delivery process.

In the case that customs send the package back to us, clients can write to our team to either ask for a refund or request for the order to be is dispatched for shipping. If they choose the second option, clients will be required to cover the additional delivery charges.

Order Cancellation

We reserve the right to cancel orders of product(s) which are not currently on our warehouse inventory list or that of our suppliers. We also retain the right to cancel orders of product(s) if there is a risk for the delivery to be delayed beyond a reasonable time. In such cases, we take the responsibility to reimburse the affected customer if a payment has already been transferred to us.

Customers can cancel an order they have made at any time they decide to do so given that the item(s) has/have not been dispatched for shipping yet. They will not need to reveal the reason behind their decision. If you are not sure whether your order has been shipped or not, check its status on our website or contact our team for more information. Orders canceled with a request by the client will be fully refunded. The refund, however, will not cover costs that we, the Seller, had to make to process the order and prepare the product(s) for shipping (e.g. packing costs or transfer fees).

If clients are not able to cancel their order because it has already been shipped, they can return the item(s) after it has been delivered to them. In that case, they must follow the terms and conditions in the ‘Return Policy’ section of this Agreement.

Return Policy

Clients of this website who have ordered a product or products from it have the right to return the item(s), with certain limitations, exemptions, and conditions. We accept product returns done within 8 days of the delivery date when:

  • The customer has changed their mind (valid for EU-based customers only)
  • The item(s) were damaged during shipping
  • The item(s) have manufacturing defects
  • A wrong item has been delivered

If you decide to return an order made via ganafillers.com, please include the following information and documents along with it:

  1. Number of order
  2. Invoice copy
  3. Delivery date
  4. The date on which you first noticed that there was some problem with the product(s) (if applicable)
  5. Buyer’s name
  6. Buyer’s delivery address
  7. Buyer’s contact details
  8. Name and type of the product(s)
  9. A short description of the reason behind your decision to return the item(s)

Cooling Off Period

By law, EU customers get a so-called cooling-off period during which they can decide to return the product(s) they have purchased through an online retailer simply because they have changed their mind about the order. To be able to do that, however, they need to ensure that the package is still intact, meaning undamaged and unopen. The product itself must also be in good condition that will allow the retailer to resell it at its full original price. Clients who choose to make this type of product return will be fully reimbursed on the item’s price but they will need to pay all shipping costs and any other additional fees. If the product has not been dispatched for shipping, the client will not be asked to cover the aforementioned fees and costs.

Items Damaged During Shipping

If you believe that the items you ordered from us have been damaged by the courier company or the postal service provider during transit, you can send us a complaint, asking to return the product(s). Along with your complaint, you will need to include the list of documents outlined in the section ‘Return Policy’ of this Agreement and to state why you think that the items have been damaged during shipping. We will review your complaint on a per-case basis. If we determine that the product has indeed been damaged during the transit process, you will be refunded.

Items Containing Manufacturing Defects

If the product(s) in your order is/are faulty upon arrival, you can return it/them, as long as their package is not damaged and the malfunctioning is not a result of poor storage or mishandling. Products that have a manufacturing defect cannot be returned once they have been depleted or have passed their expiratory date.

Wrong Item(s) Delivered

When the item(s) you receive does/do not correspond to the item(s) you ordered, do not hesitate to get in touch with us. We will be happy to resolve this issue if it involves:

  • Delivery of wrong product(s)
  • Delivery of wrong product quantity
  • Missing product(s)
  • Delivery of additional product(s) that have not been ordered

In such cases, we can replace the wrong item or offer a refund under the condition that the product is shipped back to us in a good condition and its original package.

How Do We Review Product Complaints and Returns?

Every product complaint or return request that we get is reviewed on an individual, per-case basis. For that reason, clients may receive a different refund for one and the same product, for example. As a licensed and law-abiding company, we work in strict compliance with the law and we respect the rights of our customers. That is why we can assure you that every complaint which we receive is taken seriously and reviewed in the client’s best interest.

Refund Policy

To provide our clients with more convenience, we issue refunds through the payment method which they used to pay for their order. This means that if you have paid for your purchase with a debit/credit card, we will send you the refund to that same card. Customers who paid via a bank transfer will receive their refund money directly in their bank account.  Refunds are sent within a week after we have received the returned item(s). We do not offer refunds for shipping costs unless the items have not been sent yet. In the latter case, you will receive a full refund.

Do keep in mind that a refund transfer may not show up on your card or bank statement for up to 29 working days. Contact your bank or debit/credit issuer if you wish to speed up the refund transfer process.

Limitation of Liability

We always try to offer relevant, up-to-date and accurate information on this website. Regardless of that, there is always the risk of mistakes. We retain our right to review, update and change these Terms & Conditions, as well as all other information available on ganafillers.com, including product prices, policies, and product descriptions. Under “information,” we mean images, media, videos, programming code, text and more.

Georock Desing Ltd.’s liability and that of its business partners, subsidiary companies, contractors and employees is limited to the cost of the products which each of our clients has ordered from this website. Any damages and losses which go beyond that are not the responsibility of the seller.

This limitation of liability applies also to indirect losses and damages that are affecting or have affected our clients or any third parties. Under “indirect losses and damages” we mean profit losses, decline in client interest, missed business opportunities and damages that came as a result of interruptions, delays, errors, computer malware and more. We shall not be held responsible and accountable if any of our clients suffer such losses and damages and we shall not offer financial compensation to them. This section of our Terms and Conditions agreement applies regardless of the basis of the alleged liability – e.g. strict liability, tort liability, contract liability, negligence liability, etc.

The services that we provide are available for EU and non-EU clients. In countries in which our services are accessible but the limitation of liability is prohibited or limited, the liability of the Seller is to be set to the maxim extent permitted by the legislation of each country.

Complaints, Inquiries, and Feedback

We strive to provide excellent customer service but we always welcome feedback from our clients. To file any complaints, make inquiries or give feedback regarding the services we offer, contact us via phone or email.

Choice of Law

The business relations between the seller and the clients including any controversies, disputes and claims between these two parties, as well as the terms and conditions described in this Agreement are subject to the laws of Bulgaria and the European Union, except for the rules regarding choice of law and the UN Convention on Contracts for the International Sale of Goods (CISG).


We cannot guarantee and promise that the information available on this website will be free of inaccuracies, typographical errors, and omissions when it comes to things such as product availability, product descriptions, and pricing. We retain our right to update the content on this site (including policies, delivery options, and terms and conditions) and to correct any inaccuracies, errors, and omissions at any given time without notifying visitors in advance. While we try to offer only accurate information on this website that is error-free, there may still be inconsistencies and omissions. We cannot promise that the access to the website will be uninterrupted at all times or that any errors, omissions or inaccuracies on it will be corrected.

The seller can cancel orders if they are found to be accompanied by incorrect, untruthful or incomplete information. We shall not be held responsible for non-delivery of items when those items have been sold out or were not delivered on time to us by our suppliers. The same is valid for the non-delivery of items that due to other unforeseen circumstances.

Intellectual Property & Intellectual Rights

This website utilizes Proprietary Intellectual Property or PIP, as well as freely distributed third-party content that is marked as free for reuse or free for commercial use. That content includes but is not limited to images, videos, text, designs and other media and it is used in a way that we view as fair and appropriate. Any third-party content and intellectual property we have included on this website have been attributed to its rightful owners and authors when such attribution has been required. If you think that we have used your content or the content of someone else in violation with intellectual property laws or that we have failed to attribute it to its respective author, please get in touch with us via email and let us know.

We would like to clarify that all third-party intellectual property used on this site fully belongs and is entirely owned by the respective authors. This means that it must not be modified, copied, distributed, sold or used in any other form or way without being rightfully attributed to its owner(s) or without their consent. Brand names and trademarks used on this website belong to their respective owners.

Any content used on this site that does not belong to a third party is to be viewed as the Intellectual Property of the Seller. This content may include but is not limited to images, videos, text, designs, and other media. Such Intellectual Property of the Seller must not be distributed, modified, copied, sold or used without the Seller’s full knowledge and explicit consent.